Wine Club Terms & Conditions
RIO GRANDE WINERY WINE CLUB
Rio Grande Winery Wine Club Levels
Rio Grande Winery offers three (3) wine club membership levels.
- Copper: 3 bottles per quarterly shipment
- Silver: 6 bottles per quarterly shipment
- Gold: 12 bottles per quarterly shipment
Member Benefits:
Rio Grande Winery Wine Club members enjoy premier access to our latest releases, four quarterly wine shipments per year, plus a variety of member benefits, with additional benefits at each level.
COPPER BENEFITS
20% off wine everyday and 50% off tasting flights
Members only pricing on menu items
Discounts to and Free/Early Access to events
Access to new releases & club exclusive wines
Access to Members only Pickleball Courts
Free Members Only Wine Club Release Party
Customizable Orders and free tasting of releases
SILVER BENEFITS
All of the above, plus
Free 'Plus One' Membership
Annual Holiday Gift
Access to Club Exclusive Wines
First Priority for Ticketed Events
GOLD BENEFITS
All of the above, plus
• FREE SHIPPING on Releases
50% Off Wine by the Glass
Quarterly Gold Member Events
Free Plus One Membership
Prerequisites
- Members must be 21 years of age or older.
- Members must have a valid CREDIT CARD on file to receive club orders and benefits. The primary credit card on file will be charged upon pickup or at the release date, whichever occurs first.
- Members may pick up their wine anytme after the wine release has been announced, and up to the day before the next wine club release announcement, approximately 3 months.
- Membership can be canceled at anytime.
- RGW reserves the right to change the benefits at anytime by notifying members by email. It is the member's responsibility to ensure contact information is up to date.
Wine Selections
- Each quarter, you will be provided with a WINEMAKERS SELECTION. Selections will vary based on seasonal appropriateness, availability, and special features.
- The wines in the Winemakers Selection and other wines available to customize your wine club shipment will be available for tasting in our tasting room.
- Approximately 2 weeks prior to each quarterly release, you will receive an email notifying of the WINEMAKERS SELECTION for the quarter. Through that email, you can follow the link to securely customize your order. At this time, you may also update your credit card and shipping preferences.
- Customizations can be made up to 48 hours before the release date
- Wine choices can be customized. Wines of the same cost or lower can be swapped. Wines of higher cost will pay the difference less the release discount
- Additional wines can be added to the customized release, and will be given the 30% of wine release discount.
Billing
- Every quarter, four (4) times per year, your credit card will automatically be billed for the for the club price, plus shipping, packaging, and any applicable states taxes. Changes to your order may result in an additional charge..
- Members will be charged for their wine shipments at pickup or on the quarterly release date, whichever comes first. Please ensure you have updated credit card information on file. To update, please login to your Wine Club Account, created during club enrollment, or contact us via email at info@riograndewinery.com.
Shipping Information
- Shipping rates vary by state and weight/quantity. If you have any questions, contact us via email at info@riograndewinery.com. We cannot ship to all states, and we will inform you of any exclusions. We cannot ship out of the United States.
- Wine must be signed for by an adult 21 years of age or older. We cannot ship to a P.O. Box. An adult 21 years or older must be available to sign for the package.
- The quality of our wines is guaranteed when signed for on the first delivery attempt.
- You will be emailed when the shipping label is created and again with tracking information once the carrier scans your package. These details will be sent to the email you provided. Check to be sure that it isn’t sent to your spam or junk inboxes. Please check directly with the carrier for the most accurate delivery estimate so you can ensure someone is present to sign for your wine. Ground delivery typically takes 1 – 7 business days, depending on your state’s proximity to New Mexico.
- Our shipping carrier is UPS. To best manage your deliveries, we strongly recommend you sign up for UPS MY CHOICE. It is free to sign up and allows you to request more services to simplify delivery, such as vacation holds or appointment delivery through this program, which only the recipient can select.
- The carrier will make three delivery attempts before returning the package to us. If you know you will not be able to sign at the time of delivery, or if you receive a notice the package missed its attempted delivery, please reach out directly to UPS customer service at 1-800-742-5877. You may be able to arrange to pick the package up at a local facility. Please note, carriers will only hold packages for 5 days. Or have the package sent to an alternate address. Please note, changing the delivery address will incur an additional expense.
- It is your obligation to update account information before the beginning of a shipment month. Misdirected shipments and delivery difficulties may result in additional shipping charges.
- To update your account information, please log into your account through your wine club portal, or you can reach us via email at info@riograndewinery.com.
- We will automatically hold shipments during time of extreme weather to ensure your package arrives successfully. We will inform you when this happens and the anticipated ship date.
- We discourage shipping wine as a surprise gift, as packages containing alcohol require the signature of someone over 21 at the time of delivery. When gifting wine, we ask that you communicate with the recipient so they can expect a package that needs a signature. We also ask that you provide an email address for the recipient, so they can receive tracking information and best prepare for a successful delivery.
- If you need your wine shipped during a specific time period, please notify our wine club manager via email at info@riograndewinery.com. With advance notice, we are happy to change your ship date to ensure delivery.
Returned Shipments
- Members are responsible for all shipping charges including those incurred due to misdirected and/or returned shipments.
- State law does not allow the refund of alcohol sales once it has left our premises. If your package is returned becuase of a failure omn your part, you will either need to contact us to arrage for reshipping or to pick it up in person
Pick-Up Members
- Members who choose to pick up their wines on-site at Rio Grande Winery Tasting Room may enjoy a pickup window of approximately 3 months, from 2 weeks before the release date, until the day before the next release date.
- Merchandise failed to be picked up within the 3 month pick up window will be considered abandoned and the order closed unless prior arrangements have been made with the club manager, via email at info@riograndewinery.com.
- If you need your wine picked up during a specific time period, please notify our wine club manager via email at info@riograndewinery.com With advance notice, we are happy to accommodate your pickup needs.
Notification & Club Communications
- Rio Grande Winery’s main form of communication with our members is email. Our email address is: info@riograndewinery.com. Please note that we do not sell, share, lease, or rent your personal information; your information is for Rio Grande Winery use only.
- It is the club member’s responsibility to notify us of changes to their account, which include, but are not limited to, email address, telephone number, shipping address or updated payment info. Non-notification may result in return, redirect or reshipment fees.
- Rio Grande Winery Wine Club maintains a Wine Club Member email list, which we use to notify our members of our quarterly wine selections, timeframe for adjusting your order, shipment dates, and other important information that will enhance your membership experience.
- If you ‘Unsubscribe’ from the Wine Club email list, please note that you are responsible for timely checks of your online account and the website for any changes made to the wine club.
- Wine Club Policies & Rules are subject to change without notice.
Membership Holds & Cancellations
- Memberships may be put on hold for a maximum of two (2) quarters. Please contact the club manager via email at info@riograndewinery.com to make arrangements for a temporary membership hold. Membership holds longer than two (2) quarters will result in cancellation of membership.
- Membership cancellations must be made in writing at least 1 week prior to the next release date via email at: info@riograndewinery.com.
- Failure to follow club rules, including failure to keep credit card info current, can lead to permanent expulsion from the club and forfeiture of all club benefits.
State & Local Laws
- Per individual state laws, membership may not be available in your area. State laws may change without notice. Please contact us via email at info@riograndewinery.com or check our website to verify whether we are able to ship to your state.
- Members must be at least 21 years of age and provide verification of their date of birth upon signup.
Fees
- There is no fee to join the Rio Grande Winery Wine Club.
- There is no membership cancellation fee.
- Address Changes after a shipment is in transit will be subject to a redirect fee that will be dependent upon the carrier fee. We will charge that fee to your card along with a $10 admistrative fee.
- Shipping & Packaging rates vary by state and weight/quantity. If you have any questions, contact us via email at info@riograndewinery.com.
- Club wine purchases, tax, shipping & packaging fees are non-refundable once they have been processed.
- Failure to follow club rules, including failure to keep credit card info current, can lead to permanent expulsion from the club and forfeiture of all club benefits.
** By completing your Wine Club checkout, you are acknowledging that you have read and understand the terms of the Wine Club Policy and Procedures. **